How can we help you today?

Our Helpdesk is an effective support and assistance system, related to the PLGrid infrastructure. Log in to the Helpdesk with your login/password, select the type of request, present your problem to us and be up to date with the progress of work on your issues.

The user guide is the primary source of knowledge about how our infrastructure works. If your problem requires additional support, select a topic from the list below that corresponds to your problem and create a ticket.

Creating an account, updating profile info, resetting password, accessing to services/clusters.

Creating affiliation, managing subordinates affiliations, extending affiliation.

Applying for the grant, process of negotiation and renegotiation, grant settlement.

Problems and errors occurring when performing calculations on clusters.

Services Catalogue (KAiU), access to applications and tools, software updates, libraries.

Here you can request for LUMI test access (CPU) that lasts 30 days.

Other problems and questions.